2 year international warranty and lift-time maintenance support.
GBS is committed to quality. Each GBS product undergoes stringent quality checks and tests for performance before it is delivered to you. Our limited international, 2-year manufacturer’s warranty covers defects in materials and workmanship of your products. During warranty periods, spare parts are provided free of charge including DHL shipping cost.
What is the limited warranty?
GBS warrants to the original purchaser that System is free from manufacturing defects in materials or workmanship for a period of two (2) year from the date of purchase.
Please be noted:
1, 2 year warranty covers inner components and machine cases ONLY including circuit boards, power boards, display screens and other components located inside the machine case. It doesn’t apply to machine hand pieces and consumable parts.
2, Consumable parts (e.g. eletrode pad, laser gun, lamp, filters, cartridges…) are NOT covered by this warranty.
3, Machine hand pieces are ONLY covered with 1 year warranty which means parts are provide free only for the first year. For the following year, GBS only charge material cost and shipping cost.
What is not covered by the limited warranty?
This limited warranty does not cover damage, defects or failure caused by:
• Abuse or misuse
• Impact or insertion of foreign objects
• Application of harmful chemicals
• Failure to follow the instructions
• Loss of GBS System
What is your technical support policy after the warrant period?
After warranty, we will continue to provide the technical support as before. For spare parts, we only charge at factory cost. And the shipping cost is on buyers’ side.
What happens in the unfortunate event that product malfunctions?
Within the year of purchase, if the product has any working problems and is covered by the warranty, contact Customer Service for assistance.
Technical Support team is able to resolve the majority of system challenges over the phone , online chatting or by email. We have a quick response service team and well-trained technicians which enable any problems can be solved within 5 business days.
During this process, we need your kind and patient assistance by either following our detailed diagnosis instructions issued by our technicians or showing us the photos or videos of the machine. This process is very important for us to identify the actual problem so that we can work out a solution quickly.
• If indeed malfunctioning due to defect covered by the warranty, we will send you spare parts for change with detailed installation instruction free of charge. With the installation instruction, you can change the parts easily even without any electronic knowledge.
• As our equipment is are designed for use with our modular components. So the repair and maintenance are quite easy. Changing spare parts can usually fix the problems. If changing the parts is not a solution, you can simply return the machine and we will send you a new one. Please check Exchange Policy stated below.
• Returning or Exchange items MUST be in original packages with accessories and in the same conditions as you received it,
• Damages caused by misuse CANNOT be returned
• Liquid products are strictly non-refundable;
• Once we confirm the malfunctions is caused by manufacture defects, we will send the new one immediately
During warranty, the shipping cost of spare parts will be paid by GBS
For exchange machines, buyers need to pay shipping cost of returning the machines. GBS will pay the cost of delivering new machines.
After warranty period, buyers need to pay all the delivery cost.