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GBS
Leading aesthetic laser manufacturer
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Support

Service

GBS systems include not only advanced and effective treatment platforms, but also comprehensive training and marketing support. We provide technology, training, promotional materials and on-going support designed to encourage growth in clinics of all sizes. GBS have a loyal base of returning clients who come back to us time and again for all of their business needs. We aim to provide the best Customer Service and look to maintain these standards for all of our customers from their initial contact to the after sell service.

Each purchase of GBS products comes with the following service packages:

  • A manual with comprehensive yet easy-to-understand treatment information, including treatment tips, parameter setting and expert advices exclusively offered to our clients only.

  • Training video CD downloaded online

  • Up-to-date user notes with clinical advice and recommendations.

  • Online operation consultant: instant consultant with our experienced stuff to solve all your specific operation questions

  • Marketing materials including a full range of brochures, high definition product photos , Before & After photo kit

  • Thorough technical support in the use of GBS products.

  • Online technical support service: instant chatting with our experienced technician online.


  • Note: We only provide the above service packages to our clients ONLY. Buyers bought our products from unauthorized third parties are not eligible for this service.

    Training: comprehensive instructions and online support.

    Our sales team are well trained and highly experienced in specific and specialized areas of product range, thus providing customers with strong product knowledge and service support. We provide comprehensive operation instructions containing helpful tips and advice exclusively for our clients only. Our training service includes:

    • A manual with comprehensive yet easy-to-understand treatment information, including treatment tips, parameter setting and expert advices exclusively offered to our clients only.

    • Training video CD downloaded online

    • Up-to-date user notes with clinical advice and recommendations.

    • Marketing materials including a full range of brochures, high definition product photos , Before & After photo kit

    • Online operation consultant: instant consultant with our experienced stuff to solve all your specific operation questions

    Technical Support: Immediate, Expert Support ensure Maintenance Without Hassle

    Driven by clinical background, we understand the importance of keeping your business running. That’s why we employ well-trained and dedicated technicians to minimize downtime and support you with any problem that may occur.

    GBS technical support team offers installation, troubleshooting, and repair for all of our products. Technical Support team is able to resolve the majority of system challenges over the phone, online chatting or by email. We have a quick response service team and well-trained technicians which enable any problems can be solved within 5 business days.
    During this process, we need your kind and patient assistance by either following our detailed diagnosis instructions issued by our technicians or showing us the photos or videos of the machine. This process is very important for us to identify the actual problem so that we can work out a solution quickly.
    • If indeed malfunctioning due to defect covered by the warranty, we will send you spare parts for change with detailed installation instruction free of charge. With the installation instruction, you can change the parts easily even without any electronic knowledge.
    • As our equipment is are designed for use with our modular components. So the repair and maintenance are quite easy. Changing spare parts can usually fix the problems. If changing the parts is not a solution, you can simply return the machine and we will send you a new one. Please check Exchange Policy stated here:

    • Service
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    • We have a laser technician/engineer with us at the moment who is going through all the equipment we received from GBS to ensure the outputs and all in good order so that we can get working. His general consensus is that the machines are of a better standard than he has seen on some other Chinese machines. We told him that is why we elected to go with GBS.

      Gitta from London, UK
    • Just wanted you to know that i received the machine and it is working well. I am very happy with it.

      Dr. Liz from Jamaica
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    • Contact
      GBS International Holding Ltd.
    • Phone
      +86 15532664575

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    News and Events
    • OEM service for Ultraslim III is accepted for MOQ over 5 units
      May 6, 2015
    • Watch our factory video tour
      May 6, 2015
    • Welcome to join our Hongkong Exhibition at 2014
      December 30, 2013
    Recent tweets
    • Home Laser Hair Removal Machine Energy Test: https://t.co/Lk7x5xqPeO via @YouTubeover a year ago
    • 3D view of Home Laser Hair Removal Machine DiodePi Mini: https://t.co/GqNom9gyZ8 via @YouTubeover a year ago
    • How to use the home laser machine DiodePi Mini: https://t.co/WeUadYClGU via @YouTubeover a year ago
    Recent posts
    • Compare All Brand of Dermapen on the Market
      November 3, 2015
    • Cryolipolysis for Reduction of Excess Adipose Tissue
      July 23, 2015
    • Different RF Technologies for Skin Tightening and Body Contouring
      July 16, 2015
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